我需要一个成套服务，包括机票和住宿。这次帅气的小编为您整理了商务英语口语考试话题（优秀7篇），希望大家可以喜欢并分享出去。
BEC考试大致流程：BEC考试的顺序依次是阅读，写作，听力，口语。
考试一般9点钟开始，但请各位考生以准考证上的时间为准，最好提前30分钟到达。
记得吃早餐。如果方便，可以带瓶水，但是注意不要让水影响到你的试卷和答题卡。提前上厕所。
检查自己的是否带了准考证、身份证、铅笔、黑色中性笔、橡皮。
进入教室，你会发现黑板上写着各部分的具体考试时间。不要慌张，沉着应对。笔试部分：考试开始后，首先会发给你阅读试卷，考试进行至50分钟左右，老师会提醒填涂答题卡。考试进行到1个小时左右，老师会收阅读试卷和答题卡，同时发给你写作试卷。写作45分钟（此为中级考试时间，高级写作70分钟，初级是阅读写作共90分钟）完成。结束这两项试题大约在上午10：45，之后，休息5—10分钟，你可以离开座位去厕所。休息结束后，开始听力考试，听力有试音，在休息时间进行。听力考试程序如下：
1、发试卷、答题卡。
2、考试开始播放录音。拆开试卷，检查试卷。有任何问题，在此时间内提问，英语汉语都可以。
3、考试正式开始。
4、录音播放完毕后，老师确定10分钟后收听力的试卷和答题卡。
这里需要说明的是：按照剑桥大学官方的指示，在开始播放录音之后，你才可以拆开试卷，浏览试题。但是中国的考试都是提前发卷的，一般是提前5分钟。所以大家可以利用这多出来的5分钟时间，先浏览第二部分试题，然后再是第一部分、第三部分。口试部分：笔试当天下午或者第二天上午进行口语考试。其先后顺序是按照姓名首字母排列的。一定要注意自己的编号。口语考试程序如下：
1、被叫号的人进入候考室候考。
2、在候考室内进行分组。由叫号老师分组，一般是14组，28个人同时候考。
需要注意的是：候考大约有10-15分钟时间，要耐心等待。利用这段时间你可以和搭档再练练口语，分配好口语第三部分话题任务，定下来由谁先开头，记住两个人别争吵。
口语考试采取面试形式，试题由三部分构成，是有关商务话题的简短谈话和讨论。考场内有两位考官，一位负责提问， 一位负责评分。评分的考官(assessor)按以下四个标准给分：语法和词汇、谈话组织、发音、互动式交流。提问的考官(interlocutor)对整个测试给个总分。BEC考前注意事项：1. 考试的前一天，查看所在城市的天气情况，如果下雨，要记得带好雨伞。
2、 如果考场不是自己熟悉的地点，建议大家提前找好考场位置。
3、 检查证件：是否带齐准考证、身份证。证件一定要带齐，注意一定是身份证，学生证不可以代替身份证。
4、 检查考试用品：2B铅笔、橡皮和黑色签字笔（写作用黑色签字笔、填涂答题卡用2B铅笔）。
5、 最好准备一块手表，以便在考场上掌控自己的做题速度，这一点非常重要！
6、 考试前一晚不要熬夜，注意充分休息、放松心情以利于考试当天正常发挥。睡前不要做剧烈运动，不要熬夜背单词看书，不要让自己的身体处于兴奋状态，牛奶和舒缓的音乐都有助于快速入眠。
7、 睡前切记调好闹钟，以免第二天考试迟到。
8、 考试当天，早餐正常饮食，切不可因为胃口不好而放弃早餐。可以带一块巧克力来补充能量、舒缓情绪。
9、 建议大家提早半小时出门，考试开始后，迟到考生不得入场。如果因为堵车而迟到，导致失去考试资格就太可惜了。
10、 到达考场后，建议先把如厕问题解决一下，尤其是女生。因为到临近考试的二十分钟，你会发现厕所门口排队的人已经看不到头了。的数量多数
abroadadv.在国外，出国，广泛流传absencen.缺席，离开absentadj.不在，不参与
absenteeismn.（经常性）旷工，旷职absorb v.吸收，减轻（困难等）作用或影响abstract n. 摘要
accessn.接近（或进入）的机会，享用权v.获得使用计算机数据库的权利accommodationn.设施，住宿account n.会计账目
accountancy n会计工作accountant n.会计
accounts n.往来账目account for解释，说明
account executive n.（广告公司）客户经理accruals n.增值，应计
achieve v.获得或达到，实现，完成acknowledgev.承认，告知已收到（某物），承认某人
acquire v.获得，得到
acquisition n收购，被收购的公司或股份acting adj.代理的activity n.业务类型
actualadj.实在的，实际的，确实的adaptv.修改，适应adjust v.整理，使适应
administration实施，经营，行政administer v.管理，实施
adoptv.采纳，批准，挑选某人作候选人advertisev.公布，做广告adn.做广告，登广告
advertisement n.出公告，做广告advertising n.广告业
after-sales service n.售后服务agenda n.议事日程
agentn.代理人，经纪人allocatev.分配，配给
amalgamation n合并，重组
ambition n.强烈的欲望，野心amortizev.摊还analyze v分析，研究
analysis n.分析，分析结果的报告analyst n.分析家，化验员annual adj.每年的，按年度计算的`
annual general meeting（AGM）股东年会anticipate v.期望
anticipated adj.期待的appealn.吸引力
applyv.申请，请求；应用，运用applicantn.申请人
application n.申请，施用，实施appointee n.被任命人appraisal n.估量，估价
appreciate v.赏识，体谅，增值appropriate v.拨出（款项）approve v.赞成，同意，批准aptitude n.天资，才能arbitrage n.套arbitration n.仲裁arrears n.欠账
assemble v.收集，集合
assembly line n.装配线，流水作业线assess v.评定，估价
asset n.资产current assetn.流动资产fixed asset n.固定资产frozen asset n.冻结资产intangible assets n.无形资产liquid assets n.速动资产tangible assets n.有形资产assistv.援助，协助，出席audit n.查账，审计
automate v.使某事物自动操作averagen.平均，平均水准awarenessn.意识；警觉backing n.财务支持，赞助backhander n.贿赂
backlog n.积压（工作或订货）bad debt死账（无法收回的欠款）balancen.收支差额，余额
balance of payments n.贸易支付差额balance sheet n.资产负债表bankrupt adj.破产的bankruptcy n.破产
bank statement n.银行结算清单（给帐户的），银行对账单
bar chartn.条形图，柱状图bargain v.谈判，讲价basen.基地，根据地
batch n.一批，一组，一群batch production批量生产
bear market n.熊市beatv.超过，胜过behave v.表现，运转
behaviorn.举止，行为，运转情况
below-the-line advertising线下广告，尚未被付款的广告
benchmark衡量标准
benefitn.利益，补助金，保险金得益fringe benefits附加福利
Sickness benefit疾病补助费bid n.出价，投标
takeover bid n.盘进（一个公司）的出价bill n.账单，票据
billboard n.（路边）广告牌，招贴板black adj.违法的
in the black有盈余，贷方black list黑名单，禁止贸易的（货物、公司及个人）名单
black Monday n.黑色星期一，指1987年10月国际股票市场崩溃的日子blue chips蓝筹股，绩优股
blue-collar adj.蓝领（工人）的
Board of Directors n.董事会Bond n.债券
Bonus n.津贴，红利books公司账目
book value n.账面价值，（公司或股票）净值bookkeeper n.簿记员，记账人boomn.繁荣，暴涨
boostv.提高，增加，宣扬bottleneck n.瓶颈，窄路，阻碍
bottomadj.最后的，根本的v.到达底部，建立基础
bounce v.支票因签发人无钱而遭拒付并退回brainstorm n./v.点子会议，献计策，头脑风暴branch n.分支，分部
brand n.商标，品牌
brand leader n.占市场最大份额的品牌，名牌brand loyalty n.（消费者）对品牌的忠实break even v.收支相抵，不亏不盈
break even point收支相抵点，盈亏平衡点breakthrough n.突破brief n. 摘要 brochuren.小册子
broker n.经纪人，代理人bull market牛市budget n.预算
bulk n.大量（货物）adj.大量的bust adj.破了产的
buyout n.买下全部产权CAD(=Computer Aided Design)计算机辅助设计calln.打电话
call on v.呼吁，约请，拜访campaign战役，运动
candidaten.求职者，候选人canteen n.食堂
canvass v.征求意见，劝说capacity n.生产额，（最大）产量caption n.照片或图片下的简短说明capital n.资本，资金capturev.赢得
cashn.现金，现付款v.兑现
cash flow n.现金流量case study n.案例分析catalogue n.目录，产品目录catastrophen.大灾难，大祸
CEO=Chief Executive Officer（美）总经理chain n.连锁店challenger n.挑战者
channel n.(商品流通的)渠道chargen.使承担，要（价），把…记入… chart n.图表checkoutn.付款台
chief adj.主要的，首席的，总的CIF, c.i.f.成本保险费加运费
circular n.传阅的小册子（传单等）circulate v.传阅claim n./v.要求，索赔client n.委托人，顾客
cold adj.没人找上门来的，生意清淡的commercialize v.使商品化commission n.佣金commitment n.承诺commodity商品，货物companyn.公司
merchant 商人
florist 卖花人
baker 面包师
greengrocer 菜贩
fish-monger 鱼贩
butcher 肉贩
shoe-maker 鞋匠
saleswoman 女店员
stewardess 空中小姐
conductor 车掌
station agent 站长
porter 行李夫
car mechanic 汽车修理师
architect 建筑师
civil planner 城市设计师
civil engineer 土木技师
druggist, chemist, pharmacist 药剂师
guide 导游
oil supplier 加油工
(public) health nurse 保健护士
dentist 牙科医生
supervisor 监工
forman 工头
doctor 医生
nurse 护士
1. Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care?
Customer care involves putting systems in place to maximize your customers’ satisfaction with your business. It should be a prime consideration for every business - your sales and profitability depends on keeping your customers happy.
Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional can make good customer care.
I’ve experienced many situations in which the customer care was very good. What most impressed me is going to buy my notebook last year. When they know that I want to buy a notebook, they introduce their product friendly. Although I asked them many questions, they were very patient all the time. At last I decided to buy their product, they gave me many presents. So I think their customer care was very good.
2. What is customer loyalty？Are you a loyal customer? Why or why not?
The customer frequently uses the same company or buys the same product.
Yes, I’m a loyal customer. For example, most of my cloth is from the same company. And I always go to the same restaurant. There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer. And their customer care is also very important. If their quality of the product and the customer care are good, I usually become their loyal customer.
3. What kind of company can be called multinational? Please show one example of multinational and describe it briefly.
A company or corporation operating in more than two countries.
I know a multinational company which all the people know. It is the Apple company. Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad. The founder of Apple company Steve Jobs has became the idol of many Chinese. They work many days to buy a Iphone. So the Apple is very popular.
4. Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping?
Yes, I often use the Internet to shop.
1. Can save some money
2. Can have more choices
3. Needn’t spend time parking
4. Needn’t carry goods back home personally
5. Can do shopping at any time
1.Can’t see, touch, smell the goods.
2.Can’t get goods immediately.
3.Difficult to have the same consumer protection as buying goods from solid shops.
4.Personal information may be disclosed.
5.May be given the wrong goods or the fake commodities
5. What is retailing? Can you list at least 3 types of retail outl et and say the characteristic of each respectively?
The final step in the whole distribution channel; no middlemen between buyers and retailers.
1.Supermarket a large self-service shop selling food and drink and also small household items
2. hypermarket a very large supermarket often located on the edge of a town or city
3. shopping centre/mall A covered area with shops, supermarkets and restaurants
4. department store a large shop with many departments or sections---each department sells a different type of goods
5. specialist retailer A shop which only sells one type of product, usually of high quality
6. chain store one of a group of shops owned by the same company
6. What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers?
Advertising can inform or persuade or remind or motivate;
Dyson vacuum cleaner uses grey and yellow. The silver-grey body, like machined aluminium, resembles a piece of aircraft technology. Yellow is used to highlight the important parts and give it a sense of fun. And the inventor of the cleaner won the European Desigh Prize. The cleaner does not use bags to collect dust.
7. What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so?
The British live to work and the Spanish work to live.
8. Many everyday brands used by people can have varying prices throughout the world. What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.
Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc. Availability of raw materials can greatly influence the prices. For example, water in our country is too much, so the price of water in our country is very low. But in some African countries, water is very poor. So the price of water is as high as the price of oil in our country.
9. What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?
It differentiates your product or service from those of your rivals; It is the one thing that singles you out from the competition. It may present a point of view, a promise or a deal that no one else makes; or it may be a benefit applying to just your business, product or service. Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world. The “lucky” in lucky cola can imply that the lucky cola can give you good luck. It is very kind for people to hear the name. So this can be regarded as a big unique selling point.
关于商务英语，不少人会有疑问，究竟是“商务中的英语”还是“商务加英语”，“商务”与“英语”两者内部到底是什么关系？确实纠缠不清！我们的汉语老师曾少波就说过：“从构词上看，‘商务英语’有点儿怪怪的--为什么这样说呢？道理很简单，难道你也认可了‘商务汉语’？”相信大家学习语言的目的不会是为了研究吧？大部分人都是为了用这个语言工具去跟别人交流。商务英语的培训也一样，其核心在于沟通的培训。当今的商务活动强调人实际的商务沟通能力，能否用最准确、清晰的商务语言来与老板和客户进行沟通、交流在很大程度上决定你成功与否。当然，达到沟通的理想状态和以“商务”为核心的这样一个语言培训过程，商务英语的教师应该有扎实的英语功底和丰富的商业背景。只有具备语言、商业知识、商务技能的老师，在课堂上才能传授给学生商务英语方面的知识，更能辅之以大量的商务知识和商务技能的讲解，知识面涉及管理、贸易、法律、财会等显示商务活动，优秀的商务英语教师是“商务”的核心。商务
英语应当是在深厚的英语基础上，再强调商务。戴尔把中国人的英语学习分为“背诵阶段”和“习惯阶段”，目前绝大多数学习者处在背诵阶段，还没有达到习惯阶段，无法实现“习惯性而非背诵性地运用英语进行交流”。这里所说的“习惯”，并不是说，你掌握了多少的词汇量，而是你能否做到脱口而出。在具备了这样的“习惯”以后，就可以通过商务英语的学习，就可以用专业的商务语言进行商务工作了。商务英语的教学还是以语言为主。因为来这里学习的学员？本身就具有商务背景。教授给学员是如何在商务领域中运用英语是教学目的，教给学员在商务活动中必备的英语词汇、在合同、谈判、信函等商务环节的英语运用技巧等。“商务英语”是商务和英语的结合，在“英语”和“商务”两个内容上权重是这样的。英语占大约40%。在这里，英语的语言水平是基本的要求。也就是说，我们首先解决的是学员的语言水平问题。帮助学员切实地提高英语水平。商务英语的课程在提高学员水平的基础上，进行商务方面的培训。其中包括今后工作中即将遇到的不同场景，如何和外国人合作、外国人工作的方式方法，以及他们的生活习惯等。
salary earner 雇佣工人
workman 工人
organized labour 参加工会的工人
skilled worker 技术工人
unskilled worker 非技术工人
specialized worker 熟练工人
farm worker 农场工人
labourer worker 农业工人
day labourer 日工
seasonal worker 季节工
collaborator 合作者
foreman 工头
trainee, apprentice 学徒工
apprenticeship 学徒
artisan, craftsman 工匠
specialist 专家
night shift 夜班
shortage of labour, shortage of manpower 缺乏劳力
working class 工人阶级
proletarian 无产者
proletariat 无产阶级
trade union 工会 (美作：labor union)
trade unionist 工团主义者
trade unionism 工团主义
guild 行会，同会，公会
association, society, union 协会
emigration 移，移居
employer 雇主，老板
shop steward (工厂的)工会代表 (美作：union delegate)
delegate 代表
representative 代表
works council 劳资联合委员会
labour law 劳工法
working day, workday 工作日
full-time employment, full-time job, full-time work 全天工作
part-time employment, part-time job, part-time work 半日工作
working hours 工作时间
overtime 业余时间
remuneration 报酬
pay, wage, salary 工资
wage index 工资指数
minimum wage 最低工资
basic wage 基础工资
gross wages 全部收入
net, real wages 实际收入
hourly wages, wage rate per hour 计时工资
monthly wages 月工资
weekly wages 周工资
主题1：出差
前期准备
accommodation：book a hotel with adequate working facilities（such as fax machine, internet access, computers）
transportation：choose a convenient/suitable means of transportation
费用
hotel bills, traveling expenses, public transportation fares, fax or telephone charges, client entertainment expenses
考虑因素
cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world
如何应对出差中的问题：
become sensitive to the cultural difference
be open-minded
respect native culture
consider cultural taboos
the staff should acquaint with differences in language, laws and social customs
relocate the employee to work abroad to experience different working style
主题2：员工培训
培训内容 + 培训带来的好处
communication skills +avoid misunderstanding；get the work well done
customer service +it is critical to meet customers' needs；increase customers' satisfaction
interpersonal relationship + enhance mutual understanding and trust
computer skills + it is important for conducting administrative and offer tasks
safety training + give practical advice for avoiding getting hurt
business ethics +customer's loyalty and trust to the company
重要性
从公司发展的角度看：
enhance company image
increase productivity
从雇员的。角度：
increase job satisfaction
boost morale（among employees）
enhance efficiencies in process which result in financial gain
reduce employee turnover/retain employee
acquire more practical skills that is beneficial for the personal development
ensure employees have greater commitment in their work/continue effort
ensure employees keep up with the latest information for market trend
help them have a clear idea of future job
如何使培训有成效
Good preparation ensures effective training
maintain a positive energy and attitude
fully equipped facilities
meet the training needs/requirements
company budget
well-organized materials
如何鉴定培训是否具有成效
organize a relevant test
to conduct a survey to participants to see whether they have any improvement in the work performance
whether the training address the issues/solve problems
主题3：激励员工留住员工
措施：（具体措施+好处）
offer financial benefits/bonus
effective training
provide cozy/comfortable working environment + feel at ease/increase efficiency
paid holiday
profit-sharing plan
stock option
constant communication between the employer and the employer
flexible working hour+ balance work and life/reserve time for family, hobby or personal development
offer some special gift that meet employees' expectation
opportunities for promotion
offer physical health check-up for the staff/membership or discount at health and fitness club
主题4：招聘Recruiting
内部招聘 internal promotion
优点
have more motivational value
encourage employees to continue effort
give other employees anticipation of promotion
reduce the orientation and training cost
make good use of abundant human resources
缺点：if not fair，it will lead to internal conflict
内部招聘的具体做法：a selection test/well-designed interview/check record of
past performance/appraisal
外部招聘external recruitment
优点：
receive a source of new ideas/latest knowledge
avoid unfair selecting
be contributable to company's overall growth and success
缺点：
discourage morale
increase training cost
主题5：广告宣传方式
各种方式的优缺点：优+缺（同广告不同宣传方式的优缺点）
Internet(online recruitment)：lost cost；reach vast audience/attract wide attention； attract potential customs + may be annoying
Television：reach vast audience + high cost；people often change channels
Newspaper(put ad in the local newspaper)：reach vast reader + life span is short, readers often discard them quickly ask a recruitment company :professional + high cos；cannot find the right person
radio：low cost
give out free sample：give a personal experience
send direct email to target customers：get a mailing list of target customers；attract potential customers + people often ignore or just it immediately without open （should use attractive headline）
give out leaflets